Frequently Asked Questions

Orders

  • Our cd keys are official and are purchased from an authorized re-seller  of Steam, Origin, Uplay or BattleNet, Xbox Live, PSN, Amazon, and Microsoft.

  • No, publishers are subjected to a policy relating to the import or export of game content. Cd key are therefore subject to a geographical restriction, but this is not always the case.  Please make you read the page for the game before each purchase.

  • We advise that a user  should register for an account in our website to provide  best customers experience.   For several reasons like been able to to contact us via the ticket system which requires an authentication and also to view recent orders which require a user authentication.

  • To activate game code on a platform see our knowledge based guide @ https://firetext.me/knowledge-base/

Pre Orders

  • To make a pre-order users need to be logged into your account.  Select the product and add to cart.  In the shopping cart click continue and proceed with checkout and add your payment details.  Once this process is completed users will receive a email confirmation for the product purchased.  Please note pre-order games will be available on or after the date of release.

  • All digital product are delivered electronically.

  • Please see FAQ section of payment options.

  • Pre-order pc games can be cancelled a day before the release date.  Please note users will be refunded full amount.

  • There are no deadlines. Once pre-order pc games are made available then the product will be displayed as a new stock in pc game category.  Please note users who have pre-ordered a game before hand are given priority first. 

  • There are no limits to the number of games that can be reserved, please note that sometimes there maybe restriction on the number of games a user can reserved.  Firetext reserved the right to limit quantities pre-ordered or may cancel pre-order at anytime.

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Payment Options

  • We accept the following payment method: Paypal, Visa Card, Master Card , Apple pay, American Express, and Discover.  We hope to add more payment options in the future.

  • We do not store user payment credential on our server, all payment are processed through payment gateway such as Paypal & Stripe.

  • Considering the nature of digital product , we can not accept refund for the cd keys that have been redeem.  Only in extreme circumstance if the code has’t been redeem yet we may consider a refund.

Delivery

Support